Frequently Asked Questions
Everything you need to know about your tbJP performance gear and supplements.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available at checkout for next-day delivery on orders placed before 2 PM.
Are tbJP supplements tested for banned substances?
Yes, we prioritize athlete safety. Many of our core products undergo rigorous batch testing to ensure they meet the highest standards for purity and are free from prohibited substances.
What is your return policy?
We offer a 30-day return policy for unopened and sealed products. Due to hygiene and safety regulations, we cannot accept returns on supplements that have been opened or tampered with.
Do you ship internationally?
Yes, tbJP ships to various countries worldwide. Shipping costs and delivery timelines vary by location and are calculated automatically at the checkout stage.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.